Quality Assurance

At Apollo Cleaning Services we operate a stringent Quality Policy Management System that is tailored to each of our clients. As part of maintaining the strict standards of ISO 9001 we carry out weekly and monthly inspections across all of our sites, which are recorded and integrated into our documented quality procedures, in conjunction with our e-audit system. This e-system allows us to provide for continuous improvement and ensures our high level of services is consistent throughout. Our systems are externally audited annually.

Health & Safety

At Apollo Cleaning Services Health and Safety is at the forefront of what we do. In order to protect our employees, clients and the general public we have a strict code of conduct that adheres to Health & Safety policies.

Our SAFEcontractor, CHAS accreditations and external Health and Safety Consultants ensure that we are continually up to date with the latest Health and Safety regulations and procedures and we maintain a comprehensive register of method statements and risk assessments to cover all aspects of the services we provide. Furthermore, every product we use is supported by COSHH manufacturer data sheets and company COSHH assessment forms.

From the first day of employment, through induction, handbooks and pictograms our emplyees are made fully aware of the importance of Health and Safety within Apollo Cleaning Services and the role it plays in regards to themselves and to the client.

Cleanlink

As well as our commitment to the quality standard 9001 all our management team are trained in the use of the latest technology specific to our industry.
They are all issued with Apple iPads linked to Cleanlink bespoke software, which allows them to conduct real time audits with instant customer feedback against an individually site assessed standard. The scoring is a simple to use traffic light system; red, amber, green, thus ensuring that all sites are cleaned to the highest of standards at all times.
They also have access to all site specific information including employee details and working times.

Environment

We recognise our responsibility as a service organisation to protect the environment by considering the long and short-term effects of our business in relation to the environment. We ensure that all current environmental regulations are adhered to and have implemented several policies to minimise our environmental impact. These include; an Integrated Safety and Environmental Management System (SEMS), environmental performance objectives and targets, environmental supply chain management and a partnership programme of sustainable development with subcontractors.

Security/Vetting

At Apollo Cleaning Services we recognise just how important it is to have a legal, reliable and vetted workforce.

We use the same software as used by UK Border Agencies at passport control and complies with Home Office prescribed security and employment checks.

We use the Keesing document checker to authenticate employee passports and their right to work documentation.

Our HR department and Area Managers authenticate and verify cleaner’s passports via the embedded chip within the passport through verification of the MRZ code.

Further our experience in working alongside secure government contracts has meant we have developed a fifteen-point Police and Home Office approved strict vetting and pre-employment qualification system.  Thus, our pre-employment screening processes guarantee that the cleaning team working in your building are fully vetted and have the right to work.

Training

As a member of the British Institute of Cleaning Science (BICS) at Apollo Cleaning Services we follow a strict code of conduct when it comes to the training and the education of all employees. This is achieved through the use of handbooks, pictograms and multi-lingual documents combined with practical training and testing. All individual training records are kept and our staff receive task and site specific refresher training annually.

We have two fully accredited in house BICS assessors and use an in-house cascade training system.

OHSAS 18001

At Apollo Cleaning Services Health and Safety is at the forefront of what we do. In order to protect our employees, clients and the general public we have a strict code of conduct that adheres to Health & Safety policies.

Our ISO 18001, SAFEcontractor & CHAS accreditations and external Health and Safety Consultants ensure that we are continually up to date with the latest Health and Safety regulations and procedures and we maintain a comprehensive register of method statements and risk assessments to cover all aspects of the services we provide. Furthermore, every product we use is supported by COSHH manufacturer data sheets and company COSHH assessment forms.

From the first day of employment, through induction, handbooks and pictograms our employees are made fully aware of the importance of Health and Safety within Apollo Cleaning Services and the role it plays in regards to themselves and to the client.

Gender Pay Gap

Apollo Cleaning Services ensures and maintains that no gender-based decisions are made on pay rates. Our employees all have the same opportunities irrespective of whether they are male or female.

Apollo has an open recruitment policy, whereby vacancies are available to both male and female workers. All vacancies and roles are advertised at a rate set in agreement with our clients and is the same irrespective of gender.

As far as possible we try to encourage the UK Living Wage and London Living Wage, but as a minimum the pay rate is set at the National Living Wage.

We do not pay a bonus to any worker.

Our industry is traditionally female dominated, hence the differential shown in the pay quartiles. As such our gender pay gap is very minor and there is no need at the current time for any change or action to be taken.

This Gender Pay Gap Report has been compiled by our Managing Director.

Modern Slavery

Modern slavery is an unquestionable and indefensible violation of an individual’s basic human rights. Apollo recognises that as a commercial organisation it has a moral and social responsibility to take a zero-tolerance approach to modern slavery in all forms.

For the full Modern Day Slavery policy click here.

GDPR

Statement of intent

Apollo Cleaning is required to keep and process certain information about its staff and clients in accordance with its legal obligations under the General Data Protection Regulation (GDPR).

For the full GDPR statement click here.


What our customers are saying

They value their clients and staff, which is clearly evident in the quality of work and the scope which they are prepared to cover is commendable.


Facilities Manager, City of London

To be the best at what they do, whilst retaining that invaluable face to face communication, their hands-on approach that all staff have and the personal touch makes working together a pleasure.


Facilities Manager, City of London

Apollo make my position as a Facilities Manager so much easier. They communicate, react swiftly, offer innovative ideas and their staff are so professional. What is not to like!!


Facilities Manager, City of London

Apollo are competitively priced, work well under pressure and maintain consistent high standards.


Procurement Manager, Essex

The cleaning team that Apollo have provided us with are the best and I cannot speak highly enough of the service that I receive from Apollo.


Services Manager, Heathrow

Thank you to all the team at Apollo. I cannot recommend them enough. So friendly, professional and helpful.


Office Manager, Milton Keynes